Delivery, Returns and Refunds
Packages are generally dispatched within 1- 2 working days after receipt of payment has been recorded and are shipped via a variety of different carriers including Royal Mail and DHL. Most orders are tracked and some may include drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects, but we will process refunds in the case of items delivered unusable due to poor packaging or poor handling. Please notify us of any unexpected shortages within 48 hours and we will process a refund in the case a suitable substitution was not made.
If you would like to return any part of your order please contact us to discuss and obtain authorisation where necessary.
UK Mainland Shipping Rates
up to 1 kg £4.49 per pack
1.01kg to 30kg £5.50 per consignment
then £0.25 per additional kg
Northern Ireland, Scottish Highlands and Islands Shipping Rates
Weight up to 30kg , £14.00 per consignment
then £0.50 per additional kg.